SHEYU.AIA full-view PMS with an AI concierge.
Rooms, reservations, check-in, rates and AI guest service in one system for upscale hotels with hundreds of rooms. An AI concierge on three channels works alongside the front desk.
- Rooms
- Reservations
- Front office
- Guest CRM
- AI concierge
- Revenue management
Front desk, management, AI admin, guest.
Day-to-day operations under one permission: check-in, check-out, room assignment and folio charges.
- Check-in and check-out
- Assign room numbers to confirmed bookings
- Post and adjust folio charges
- Claim and close AI work orders
Sets up what the front desk sells.
- Room types, rooms and rates
- Guest profiles and VIP tiers
- AI settings
A separate permission for what the AI concierge knows.
- Knowledge-base entries in four languages
- Imports knowledge templates
- Entries by facility, SOP, policy, dining and local area
Talks to the concierge from the room tablet, mini program or Official Account.
- Gets a first answer from the AI concierge
- Complex requests passed to the front desk
Front desk to guest room, one screen.
Live room status
State machine for vacant-clean, occupied, vacant-dirty and maintenance. Rooms grouped by building and floor.
Reservation to check-out
Create, edit and cancel bookings; ID check at check-in; folio charges and deposits.
Rate management
BAR base rate, contract rates, seasonal rules and a live simulator.
Guest CRM
Returning guests matched by hashed ID number, VIP tiers, preference profiles.
AI on three channels
Room tablet, WeChat mini program and WeChat Official Account, working alongside the front desk.
Multilingual knowledge base
Chinese, English, Japanese, Korean. Facilities, SOPs, policies, local area.
Guests ask. The AI answers, or hands over.
The AI suggests, creates work orders and passes complex requests to the front desk.
- 01Late check-out requests created and sent to the front desk to confirm✓
- 02Repair tickets created for engineering✓
- 03Tool calls write into the PMS✓
- 04Staff handle forwarded work orders instead of starting from scratch✓
- 05Front-desk staff claim each work order and mark it done✓
Reservation to check-out, one line.
- 01
Reservation
Bookings from multiple channels, confirmed in one step.
- 02
Check-in
ID verification, registration, deposit and room assignment.
- 03
In-house folio
Dining, laundry and minibar charged to the room.
- 04
Check-out
One-step settlement and invoice.
- 05
Guest history
VIP profile and preferences carried to the next stay.
Every room's status, floor by floor.
Rooms follow a fixed state machine, so a status can only change the way the building really works: a room turns dirty at check-out, not by a stray click.
From room types to daily review.
- 01
Set up the hotel
Choose the property and initialise its room types.
- 02
Configure rates and VIPs
Rate rules and guest VIP tiers.
- 03
Go live
Open reservations and the AI concierge.
- 04
Review the numbers
Rates, occupancy, revenue and guest history on the dashboard.
Six modules, one data layer.
From a single boutique property to a hotel group, rooms and AI service run on the same records.
- 01Rooms
- 02Reservations
- 03Front office
- 04Guest CRM
- 05AI concierge
- 06Revenue management
Before and after.
No booking, deposit or charge falls through.
Reservations move through pending, confirmed, checked in and checked out. Each step triggers the next record, so the folio and the room status stay in step.
- Availability checked by room type and dates before a booking is taken, to prevent overbooking
- Confirm, cancel, mark no-show, assign a room number
- Check-in opens the folio with the deposit and posts room charges
- Charges for dining, laundry, minibar, extra services, upgrades and damage
- Check-out settles the folio and sends the room to vacant-dirty
The full PMS, module by module.
Rooms
Room types, physical rooms and the status machine: vacant-clean, occupied, vacant-dirty, maintenance
Reservations
Create, edit and cancel bookings through pending, confirmed, checked in and checked out
Front office
Check-in and check-out, with restaurant, laundry, minibar and upgrade charges on the folio
Guest CRM
Guest profiles, VIP tiers and stay preferences, matched by hashed ID number
AI concierge
AI guest service, work orders and a knowledge base preset in four languages
Revenue management
Rate rules, contract rates, seasonal surcharges and a simulator
Hotel dashboard
Occupancy, today's arrivals and departures, in-house guests, AI sessions and open work orders
Guest booking
Public booking pages with room types, prices and availability
What the PMS covers.
Drawn from the official site and the shipped server code.
Rooms
- Room types and physical rooms
- Status machine: vacant-clean, occupied, vacant-dirty, maintenance, out of order
- Room map by building and floor
- Batch room creation
- Batch status updates for housekeeping
- Deletion blocked for occupied or charged rooms
Reservations
- Create, edit and cancel
- Pending, confirmed, checked in, checked out
- Availability check against overbooking
- No-show marking
- Room assignment
- Price calculated at booking
Front office
- Check-in with ID registration
- Deposit on the folio
- Room charges posted at check-in
- Eight charge types, from restaurant to damage
- Charges editable until settled
- One-step check-out and settlement
Rates
- BAR base rate per room type
- Contract rates by partner code
- Seasonal rules by weekday and date range
- Rule priorities
- Per-night quote breakdown
- Live simulator
Guest CRM
- Returning guests matched by hashed ID number
- VIP tiers
- Preferences: pillow, floor, view, smoking, dietary
- Stays, nights and spend totalled at check-out
- Search by VIP tier, language or name
AI concierge
- Room tablet, WeChat mini program and Official Account
- Multi-turn conversation
- Room lookup, wake-up calls, housekeeping, repairs
- Late check-out and restaurant booking
- Hand-off to staff with a summary
- Work orders claimed and closed by staff
Knowledge & data
- Knowledge base in Chinese, English, Japanese and Korean
- Facilities, SOPs, policies, dining and local area
- Template import without duplicates
- Dashboard: occupancy, arrivals, departures, in-house
- Tomorrow's arrivals
- Multi-currency, multilingual, multi-property
One price engine for every quote.
The same pricing logic quotes the front desk and every new booking, so a stay is priced the same way wherever it is made.
From passive night shifts to an active concierge.
What the AI concierge can pick up
Questions about AIHOTEL
What size of hotel is it built for?
Upscale hotels with hundreds of rooms. The room module handles 180+ rooms grouped by building and floor.
Which languages does the AI knowledge base cover?
Chinese, English, Japanese and Korean, with entries for facilities, SOPs, policies and the local area.
Can it recognize returning guests?
Yes. Guests are matched by a hash of their ID number, with VIP tiers and stay preferences on file.
Does it support hotel groups?
Yes. It has a multi-property group structure with multiple currencies and languages.
Can two bookings end up on the same room type beyond capacity?
No. Before a booking is created, the system counts active bookings of that room type for the dates and only accepts it while rooms remain.
How are room rates decided?
A matching contract rate comes first, then the highest-priority seasonal rule for that room type, weekday and date, and otherwise the BAR base rate.
What happens when the AI cannot handle a request?
It hands the conversation to staff with a short summary. The request appears as a work order the front desk claims and closes.
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